Please inspect your order as soon as you receive it. If there’s a problem with your order, contact Customer Service within 3 days of receipt. We strive to promptly correct problems with damaged, defective or incorrect items.
If you’re not completely satisfied with your purchase, you may return or exchange eligible items in new condition ONLY within 30 days of receipt for a refund of merchandise value. Proof of purchase is required. * Special order items and gift cards are not eligible for return. If you wish to return an item, your refund will be reduced by a restocking charge equal to 15% of the purchase price, and you will be responsible for original delivery charges and return shipping.
Upon return, your item will be inspected, and exchanges, credits or refunds will be issued for the purchase price. Tax will be refunded in accordance with applicable laws. Shipping and delivery fees are not refundable except in cases of manufacturing defects or transit damage. Xibany reserves the right to refuse returns or exchanges of items that are not in like-new condition because of misuse or damage caused by a customer.
PICTURES ARE PART OF THE DESCRIPTION AND ARE FROM THE ACTUAL ITEM. No discounts will be given for observations that you make when you get the item. If you want more pictures, please let us know and we will happily provide them. We do our best to give a good description for all our items and you should keep on mind they can be variations due that our products are handcrafted.
WAYS TO RETURN
Email: Allow 2–3 business days for a response
*Proof of purchase is required for exchanges, credits or refunds on eligible items, plus amount of tax paid according to applicable state law. For your convenience, we will accept the following as proof of purchase:
– Original paper receipt
– Gift receipt
RISK OF LOSS
All items purchased from Xibany are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier and if you will like to avoid this extra shipping costs should be paid for signature request.